Refund policy

PULZENTS Return & Refund Policy

PULZENTS is operated by DAQI CONCEPT INC. (Unified Business No.: 42624295).

1. Return and Exchange Period (Standard Return Window)

  • According to the Consumer Protection Act, consumers are entitled to a 7-day calendar day cooling-off period (商品鑑賞期) starting from the day the product is delivered to the designated address (excluding customized products, opened personal hygiene items, and other products excluded by law).

  • The cooling-off period is a trial period, not a usage period. Returned items must be brand new, unused, and unopened.

  • To apply for a return or exchange, please contact customer service within 7 days of receiving the item via the following channels and provide your name, order number, contact phone number, product name, reason for return, and unboxing photos/videos:

    • Official LINE: @937dispv

    • Email: info@daqiconcept.com

2. Return Conditions

Returns will only be accepted if all of the following conditions are met:

  • The product is brand new, unused, and unopened.

  • The product remains in its original, complete packaging (包括外包裝紙盒、說明書、配件及所有隨附文件).

  • The original invoice (or authorization for electronic invoice allowance) is included.

【Returns will NOT be accepted under the following circumstances】

  • Requests made after the 7-calendar-day cooling-off period.

  • Items with stains, malfunctions, damage, wear, or scratches caused by human factors.

  • Incomplete or damaged product packaging, or missing invoices, accessories, and gifts.

  • Repeated returns of the same product without valid reason (excluding manufacturer defects or incorrect items).

  • Customized products, clearance items with minor defects, and items purchased from physical retail stores.

3. Exchange Conditions

We only accept exchange requests under the following two scenarios (provided the return conditions above are met):

  • The item received does not match the order details.

  • A manufacturing defect is discovered immediately upon unboxing. If you wish to exchange an item due to personal preferences (e.g., color not as expected, change of mind), please initiate a return first and then place a new order.

4. Shipping & Return Process (Taiwan vs. International Regions)

To ensure a smooth return process, please do not send packages back to the original shipping address on your own. You must contact customer service first and follow the procedures based on your location:

  • 【Taiwan Orders】

    1. Contact customer service and provide your return application details.

    2. Once confirmed, customer service will arrange a courier to collect the package from your address.

    3. For standard returns within the cooling-off period, manufacturer defects, or order errors, PULZENTS will cover the shipping cost (customers do not bear return shipping fees).

  • 【International Orders (Applicable to Hong Kong, Malaysia, Singapore, and other regions outside Taiwan)】

    1. For international orders, if you wish to return or exchange items due to personal preferences, the customer is responsible for all costs associated with returning the item to Taiwan, including return shipping fees, import duties, and any related customs clearance charges.

    2. Once the return is authorized by customer service, please arrange a reliable international courier (such as SF Express, DHL, etc.) to ship the items to the designated address below. PULZENTS is not responsible for any lost, damaged, or custom-delayed packages resulting from unauthorized returns.

Designated Return Address:

  • Recipient: PULZENTS Returns Team (DAQI CONCEPT INC.)

  • Phone: +886-2-82827162

  • Address: 14F.-1, No. 135, Sec. 4, New Taipei Blvd., Xinzhuang Dist., New Taipei City 242, Taiwan

5. Exchange Process

  1. Contact customer service and provide your exchange application details.

  2. Once authorized, customer service will arrange a courier to collect the defective or incorrect product.

  3. Upon receiving and inspecting the returned item, we will ship the replacement product to the original order address.

6. Restocking Fee

We do not charge any restocking fees (Restocking Fee: NT$0).

7. Refund Information

  • Credit Card Payments: Once the return is successfully processed, the refund will be credited back to your original payment card. The processing time takes approximately 7–14 business days, depending on your card issuer's billing cycle.

  • The refund amount is based on the actual price paid for the product. Original shipping fees are non-refundable as the delivery service has already been rendered.

  • If a partial return causes the remaining order total to fall below the free shipping threshold, the original shipping fee will be deducted from your refund.

  • Electronic Invoice Processing: By agreeing to return the product, you authorize DAQI CONCEPT INC. to handle electronic invoice cancellation and allowance certificates on your behalf.

8. Additional Terms

  • Products purchased online from our official website (www.pulzents.co) cannot be returned or exchanged at physical retail locations, and vice versa.

  • In the event of a defective exchange where the item is out of stock, we will immediately arrange a full refund for you.